Did the on line taxi driver violate traffic rules?

We will figure out where to go if you are not satisfied with the taxi ride.

How to prepare a complaint about a taxi service

The main regulations governing the rules for transporting passengers and luggage in a online taxi in UK are the Charter of Automobile and Urban Ground Electric Transport and the Law on the Protection of Consumer Rights.

Require Persons transporting passengers to obtain appropriate permission for transportation ( Article 9 of the Charter ). In addition, we ensure the safety of passengers during the trip. The vehicle must be in good working order.

In general, the transportation of passengers is carried out on the basis of a public charter agreement, which is concluded orally.

By Law, a passenger taxi scarborough to manchester airport driver must have at least three years of driving experience. It is the responsibility of the charterer to provide the order number, the amount of the trip fee, and the planned time of arrival. Now, all these functions are being adopted by Internet aggregators. Having received information about the order, aggregators transmit it to drivers, having previously determined which vehicles are closest to the passenger’s location.

Aggregators value their reputation and try to ensure that drivers comply not only with the Law but also with the company’s principles. To do this, most applications can evaluate the trip and point out any shortcomings, if any.
Taxi service indicates that they must wear protective masks, help the passenger with luggage, and ensure that the passenger is comfortable in the seat in the back (move the front passenger seat forward). Drivers are advised to start their journey in silence or turn on the radio with soft music. Of course, if rock music is played in a taxi or the driver sometimes talks on the phone, this does not mean that he is breaking the Law. But in the feedback form, in such a situation, you can indicate that the trip was uncomfortable.

But drivers sometimes commit even more serious violations. For example, they violate traffic rules. In such a situation, you must write a claim.

Our ready-made solution, “Complain about a taxi,” will help you file a claim.

In your claim, indicate that during the trip, the taxi from oldham to manchester airport driver violated traffic rules (it’s good if you can describe how and on what part of the road this happened) and thereby endangered not only you but also other road users. Regard such a violation as a violation of the quality of service provision.

In accordance with paragraph 1 of Article 29 of the Law on the Protection of Consumer Rights, the consumer, upon discovery of deficiencies in the service provided, has the right to demand full compensation for losses caused in connection with the shortcomings in the service provided.

In addition, in accordance with Article 15 of the Consumer Rights Protection Law, you can claim compensation for moral damages.

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How to send a complaint to a taxi service

Let’s look at a few examples of how you can send an online complaint to a taxi service.

Suppose you want to complain about a trip . Taxi, follow the link and indicate the topic of the complaint: unprofessional driver, problem with the car, or other. Next, a form opens in which you need to leave your email address and phone number, indicate the date of the trip, and also describe what your complaint is (for example, the driver violated traffic rules, was rude to you, gave the wrong change, etc.).

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You can attach photographs, videos and other evidence to your complaint.

Please note: all trips are ordered through the Yandex. Taxi services are insured. If, during a trip, you get into an accident and are injured, then you have the right to compensation (the amount of up to 2,000,000 rubles is indicated on the aggregator’s website).

If you are unhappy with the trip you ordered through the Citymobil service, then you need to contact the support service. There are several ways to do this.
You can also contact support through the service’s social networks or the application (the “Support” button on the menu bar).

If you charge twice for the same trip or you paid in cash, and the money was still withdrawn from your card, you can also contact the taxi service to request a refund. Read more in our article “How to get money back for a taxi ride .”

Do not forget that in your complaint, you can not only express dissatisfaction but also demand that the taxi driver be subject to disciplinary or administrative liability (for example, for violating traffic rules)